Norb,
Being on the gray side of construction knowledge, I really cannot comment on the technical part of concrete installment other than the following:
As a Purchasing Director for this company and dealing with multiple vendors and creating partnerships in order to procure whatever it is that I need, you and your company are on my “A” list !!!!!! The simple fact that you came in the same day that I needed you, figured out how to fix the problem properly (in an unbelievable timeline), then completed the project the very next day, was phenomenal!!!!! We truly appreciate all that you did, as well as the consideration that you gave our tile contractor. He is now able to finish his work in the time table that he had established.
My mode of operation for this company consists mostly of multiple parties all coming together to get the job done. Having accomplished that, gaining valuable construction knowledge from your people, and most of all creating a new partnership, I can honestly say that we are pleased with your professionalism and applaud you with a “JOB WELL DONE”!!!
Thanks once again. We hope to work with you in the future and will surely recommend you and your company to others that may need a reference!!!
Also, as I stated to you the other day, get that invoice to us and we will get the payment to you right away!!